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It’s A Big World Out There
  • guest hotel booking journey
    Featured | Tips & Trends

    Scroll, Click, Book: Why the Guest Journey Starts Before They Search

    By September 22, 2025

    A booking no longer begins at the search bar. Long before a traveler types “hotels near…” into Google, the decision is already in motion. It might start with a 20‑second TikTok showing a rooftop pool, a carousel of cozy lobbies on Instagram, or a friend’s story from a stylish city hotel—tiny moments that quietly begin…

    Read More Scroll, Click, Book: Why the Guest Journey Starts Before They SearchContinue

  • Smarter Room Management, Better Guest Focus
    Featured | Success Stories

    A Better Guest Experience Starts Here – The Thai Hotel That Got It Right With STAAH Success Stories

    By August 8, 2025

    Fewer errors, faster updates, more bookings—Jasmine City Hotel from Thailand loves the power of STAAH’s channel manager Located in the bustling heart of Bangkok, Jasmine City Hotel is a favourite for business and leisure travellers alike. With stylish rooms, modern amenities, and close proximity to the BTS and MRT, the hotel offers both comfort and…

    Read More A Better Guest Experience Starts Here – The Thai Hotel That Got It Right With STAAH Success StoriesContinue

  • Guest expectations with direct bookings
    Featured | MANAGEMENT | Tips & Trends

    6 Potential Guest Expectations With Direct Bookings Featured

    By July 29, 2024

    For a hotelier, direct bookings are one of the most lucrative channels as there is no commission to pay, higher chances of the guest completing the booking, stronger brand recall, and so on.  However, the thing that makes direct bookings lucrative is the hotel owner’s ability to be in touch with the expectations of the…

    Read More 6 Potential Guest Expectations With Direct Bookings FeaturedContinue

  • Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media
    Blog | Guest Experience | Hotel Management | Online Reviews | Sales + Marketing | Social Media

    Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media

    By June 24, 2024

    When it comes to posting and sharing content, Twitter is less effective than Facebook and Instagram, and staff can find it overwhelming to keep on top of the continuous, snappy engagement that this social media platform demands. That said, its 320 million monthly users can’t be ignored, and Twitter is without doubt the best social…

    Read More Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social MediaContinue

  • 3 simple ways Travelodge used guest experience to deliver double-digit growth
    Blog | Direct Bookings | Guest Experience | Hotel Insights | Hotel Management | Internet Booking Engines | Revenue Management | Sales + Marketing

    3 simple ways Travelodge used guest experience to deliver double-digit growth

    ByBooking Overload June 19, 2024

    In 1985 Travelodge set out to become the UK’s leading value hotel brand. More than 30 years later, it’s the UK’s largest independent hotel brand with 500 hotels and 37,000 guest bedrooms. In its most recent annual trading statement for 2015 the hotel business delivered some exceptional financial results, including: increased year-on-year total revenue by…

    Read More 3 simple ways Travelodge used guest experience to deliver double-digit growthContinue

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